Frequently Asked Questions
Is there a cancellation fee if I am unable to make my scheduled appointment?
All appointments require a 48-hour change or cancellation notice to avoid incurring the full appointment cost.
Is there an age requirement?
Guests 18 or younger must have a signed parental consent form.
What are Still Point Wellness’ hours of operation?
We are open every day from 9am - 9pm
Should I leave a gratuity?
We believe that a gratuity should be based on your experience and do not automatically charge one to your service. We have found that a 20% tip on services is most common. If you are receiving more than one service and tip on the total, gratuity will be delegated to employees based on the cost of the service. If you would like to allocate your gratuity towards a specific staff member, please let our front desk staff know at checkout.
Spa etiquette
Help us keep the spa a sanctuary of tranquility and relaxation. Please respect the quiet and privacy of other spa guests by refraining from using all electronic equipment, including cell phones while at Still Point Wellness. We ask that you speak softly and enjoy the silence.
Floatation FAQ's
What is floating?
Floatation therapy is the act of floating on your back in 13 inches of a warm saltwater solution, in a lightproof and soundproof chamber. Free from external stimulation and gravity, your body and mind quickly reach a state of relaxation and meditation. Many people float to relieve pain, experience deep rest, to meditate, or to find creative inspiration.
Do I need to prepare myself for floating?
We suggest avoiding caffeine and alcohol for a day before you float. You will probably be more comfortable if you can postpone shaving. Skin shaved within 2-3 hours of using the tank may sting for a short time. If you wear contact lenses you may want to remove them as it might be a problem if salt water gets into your eyes.
We supply you with everything that you need including organic shampoo, conditioner, & soap, ear plugs, and towels for the shower before and after your float.
There is a two-foot ledge to step over to enter the float tank. If you think you may need assistance with that, we encourage you to bring a guest to help assist you with entering and exiting the tank.
What type of float chambers does Still Point Wellness have?
We offer two sizes of spacious float chambers custom-designed by Float Labs to the highest standards:
6’ wide x 8’ long x 7’ tall
4’ wide x 8’ long x 7’ tall
Can two people float together?
Our tank is designed for one person to experience the float at a time. We do have multiple float tanks, so if you are coming with another person, reserving a day and time where you can float simultaneously is available.
Why do you recommend 90 min for my first float?
Drawing from the wealth of knowledge of our Float Specialists and listening to the experiences of our clients, it has become clear that 90 minute floats for your first few floats ensures the best possible experience. For those first floats, it can take as long as 45 minutes to “drop in,” i.e. enter into a relaxed state of mind & body. During subsequent floats, you will likely find that what previously took 45 minutes to reach a deeply relaxed state now only takes a few minutes. Consistently, the feedback of those who float for an hour their first time is: “Wow, that was amazing! I wish I went for an hour and a half.” 90 minutes is also a complete rest cycle, allowing the body to drop in and come back to an awakened state naturally.
Is there anyone who should not float?
You may not float if you:
are under the influence of alcohol or drugs
have an infectious disease or contagious skin condition
are injured or have open or bleeding wounds
experience incontinence, nausea or epilepsy that is not medically controlled
have been medically advised not to float
are under the age of 18 without prior written parental consent.
are unable to enter/exit the float tank on your own or do not have someone with you to assist.
How sanitary is floatation therapy?
Floating is extremely sanitary. Our state-of-the-art filtration system goes well above and beyond what is required by the NC state health department. The water is filtered using an ozonator, UV light, 2 industrial sized pool filters and trace of bromine (1ppm). Ozonators act as a powerful sanitizer that destroys any bacteria and viruses that may be present in the salt water solution. The Epsom salt (1500 lbs dissolved!) has its own natural bacterial killing qualities. Lastly, clients are asked to shower before and after each float session to ensure the cleanliness of the tank. NSF (leading certification agency) completed a soon to be published research study on our filtration system and found that after running the filters for 10 minutes (as we do after every float) the solution was completely sterile.
What do I wear?
We suggest floating sans clothing/bathing suit/etc. The entire experience is in complete privacy and you will have access to a private shower and bathroom.
What if I cannot swim?
Our floatation chamber is filled with 13 inches of water and has such a high-density of Epsom salt that any individual, big or small, will float effortlessly, like a cork, atop the salt water solution.
Will I feel claustrophobic?
Some people have fears before they float the first time. Common fears are based upon the thought that you won’t be in control of your experience. We’ve found that once people realize they have complete control of the floating environment, any fears and anxieties melt away. Our float tank is very spacious (6’wide x 8’long x 7’tall) and you may open the door at any time.
Can pregnant women float?
Yes, floating is especially beneficial for pregnant women.
Can I float on my period?
Yes, it is safe to float while menstruating. In fact, it can potentially ease body aches, cramps, and fatigue. Menstruating clients must use a suitable feminine hygiene product (ie. tampon or menstrual cup) while floating.
What if I get water in my ears?
We recommend wearing earplugs during your float. However, if you choose not to wear earplugs, please be mindful to flush your ears out with our ear wash solution of water & vinegar during the shower after your float. Some clients find a couple drops of equal parts hydrogen peroxide and water can help to dissolve any residual salt remaining in the ears.
Can I float if I dyed my hair?
The high salt concentration in the tank can have a bleaching effect on freshly dyed hair, causing damage to your color and to the float tank. Please wait two weeks after a professional dye (three weeks for DIY or at-home dye) to allow your color to fully set before floating. If you are beyond this time period but still see color running when you shower, please refrain from booking an appointment until the water runs completely clear. The damage to the float tank can be extensive and clients who do not adhere to the above guidelines may be held liable for the cost of repair.
Alternatively, you could bring a tight-fitting swim cap to protect your hair, although we don't recommend this option as the pressure of the cap may distract & detract from the float experience.
Can I float if I’ve had a keratin treatment?
If you have had keratin treatments, salt water should be avoided. Talk to your hair specialist about when it would be safe for you to get in a float tank.
How do I get salt out of my hair?
There are 1000 lbs of epsom salts in our tank, so rinsing the salt out of your hair will be part of the floating experience.
If you have thick hair, tighter curls, or coily/kinky hair, getting salt out of your hair might take longer. Before your float, it is helpful to thoroughly saturate your hair in the shower to reduce the amount of salt water that gets into your hair. To get all the salt out, we recommend rinsing your hair again when you get home. At home, you may also want to try a white vinegar rinse to help get rid of lingering salt residue.
If you cannot wash your hair before and after floating, please bring a tightly fitted swim cap to use while you float. Be aware that swim caps are not perfect in keeping out all water, and the tightness could be uncomfortable while floating.
If you have a question that was not addressed on this page, please email us at connect@stillpointwell.com and we will be happy to help!